Order Priority
Free shipping on every order
Today
Order placed
1–3 days
Packed and sent
8–18 days
Arrives with you
Questions, answered
local_shippingHow long does shipping take?expand_more
Free tracked US shipping on every order. We take 1–3 business days to pack, then 5–11 business days in transit, so allow about 1–3 weeks. You get a tracking number by email the moment it ships.
verifiedWhat if I don't love it?expand_more
Every order has a 30-day money-back guarantee, counted from the day it arrives. Email us with your order number and we'll refund or replace it — often without asking you to ship anything back.
publicWhere do orders ship from?expand_more
We work directly with the makers, so some orders ship from international warehouses. That's how we keep prices low with free shipping. Every parcel is tracked door to door.
lockIs checkout secure?expand_more
Yes. Payments run through Shopify's checkout with Shop Pay, PayPal, Apple Pay, Google Pay and all major cards. We never see or store your card number.
editCan I change or cancel my order?expand_more
Email us within 12 hours of ordering and we'll change the color, size, or address, or cancel for a full refund. After it ships, the 30-day guarantee still has you covered.
support_agentHow do I reach a human?expand_more
The contact page, or support@onlinetrendstore.com. A real person reads every message and replies within 24 hours.